IT Support Technician

Job Brief

We are looking for a skilled, enthusiastic, and energetic IT Professional to provide sound technical support in all aspects of our business. The IT Professional will be responsible for all aspects of developing and implementing technological initiatives within the organization. He or she must analyze and improve technological standards across the organization to maintain a technological and competitive edge within the market.

You will work directly under the IT Director and will function as both a technology and business expert, making decisions that may impact the current and future operations of the company.

Duties and Responsibilities:

1. Assist Infrastructure Engineer and IT Director in supporting Nexus’ information systems.
2. Maintain hardware and software security.
3. Ensure that adequate endpoint security protection is in place.
4. Wire network drops and maintain existing network infrastructure.
5. Monitor servers, network, and backup systems to ensure 24/7 uptime.
6. Support data analytics and reporting.
7. Support individual network users.
8. Set and maintain PC client configuration standards and set up new users.
9. Provide troubleshooting and support for computers, printers, copiers, scanners, and projectors.
10. Provide support for remote users.
11. Provide maintenance on network PCs and Macs.
12. Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
13. Function as front-end support for all incoming technical issues, and gather accurate data related to the incidents reported by end users. Escalate complex issues to the System Administrator or IT Director and non-IT related problems to the appropriate department.
14. Support mobile devices and MDM software.
15. Support VoIP phone system.
16. Ensure that Nexus has appropriate software licenses and maintain asset records for warranties.
17. Assist with workflow and automation projects to improve efficiency.
18. Perform quality work for assigned duties based on operating procedures and responsibilities assigned to the position.
19. Write and maintain standard work procedures.
20. Document problems, diagnostics, interactions, next steps, and solutions in an IT ticket system.
21. All other duties as assigned.

Requirements:

• An associate degree in computer science or related field/experience
• CompTIA A+ certification (Or willingness to achieve during employment)
• Extensive industry knowledge with an eye towards the future.
• Passion for providing hands-on execution guidance for teams.
• Excellent verbal and written communication.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position:

• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The Prolonged periods sitting at a desk and working on a computer.
• The noise level in the work environment is typically low to moderate.
• Climb towers and elevators to repair networking.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.