NAPA Team Leader

Job Brief

The NAPA Team Leader is responsible for overseeing the activities of the overall function of the site.  The team leader will oversee coaching of associates that will be responsible for selling products.

Leadership:

1. Promote an environment and culture that focuses on fulfilling the mission and core values of Nexus, and Napa Auto Parts.
2. Role models the values of Nexus, and Napa Auto Parts
3. Holds themselves and team accountability.
4. Actively engages their team.
5. Creates key performance indicators and metrics for the team.  Communicates the metrics and ensures each team member knows their role in achieving the metrics.   Share results with the team.
6. Consistently provides feedback to employees, coaches on a daily basis.
7. Celebrates wins and recognizes others.
8. Addresses performance issues in a timely and consistent manner.
9. Leads change, shares the way, explains the why and the impact, is transparent.
10. Creates opportunities for the team to collaborate.
11. Creates opportunities for team members to develop.
12. Empowers others.

Duties and Responsibilities:

1. Manages sales associates and ensures they comply with company guidelines particularly related to quality of service.
2. Monitors or reviews interactions between sales associates and customers while serving as working manager.
3. Ensures that sales associates are informed about changes to company products and services.
4. Collects data and prepares reports on customer complaints and inquiries.
5. Prepares monthly reports summarizing the seed associates performance.
6. Identifies opportunities to update or improve customer service procedures and makes recommendations.
7. Monitor, Maintain, Manages inventory thru reclassification.
8. Performs other related duties as assigned.

Requirements:

• Bachelor’s degree or related experience
• Two years or more of related supervisory experience required.
• Knowledge of automotive parts/industry.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position:

• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The Prolonged periods sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.